Meeting on 30th March

A challenging meeting last month…we covered a quite a few difficult issues and heard examples from a number of patients.
We were asked a number of questions about Ambulance cover in Nairn, prompted partly by gossip and also by a recent episode when a callout took more than 20 minutes.
We heard of difficulties in getting through on the phone at the surgery at certain times of the day and about a lack of continuity of care when staff left the surgery. And we heard about a number of patients waiting unnecessarily to get home from hospital, waiting for care services to be available to them at home.
Our Chair has written to NHS Highland Area Manager Jean-Pierre Sieczkarek asking for information and comment. It would have been so much better to have had NHS representation at the meeting, better still, representation from our GP Practice, so we could have had a direct dialogue.