About Us

Nairn’s PPG has a very short history. However, the principle of patient involvement in the improvement of healthcare services is long established in Scotland. “INFORMING, ENGAGING AND CONSULTING PEOPLE IN DEVELOPING HEALTH AND COMMUNITY CARE SERVICES” published by NHS Scotland in 2010 said:

“NHS Boards are required to involve people in designing, developing and delivering the health care services they provide for them….this guidance extends to the services delivered by GPs etc through Primary and Community Care…”

Nairn’s PPG has been formed to work with the GP Practices, but does not presently represent patients of the Town & County Hospital.

Our main aims are:

a)  To contribute to the continuous improvement of services

b)  Foster improved communication between the patients and Nairn Healthcare

c)  Help services that help patients to take more responsibility for their health

d)  Provide practical support and help to implement change

To achieve these aims we need to

a) Conduct our business openly and with transparency, always having in mind our obligations to patients and the interests of both patients and the practice.

b) Seek effective engagement with the practice partners, managers and staff delivering services out of the Nairn Healthcare Group

c) Contribute to service development, both generally and in consultation on specific projects

d) Review reports on Nairn Healthcare Group’s activity and outcomes

e) Facilitate the expression of patient opinion

f) Note and review trends in complaints and concerns brought to our attention by patients

g) Acknowledge and channel complaints received from patients

h) Review statistical and trend reports on complaints and their outcomes from the practice

i) Conduct research/surveys on patient opinion and experience

 

It is not our role to

a) Direct the work of practice managers and staff

b) Investigate or arbitrate individual complaints 

c) Advocate or fundraise for the practice